In Luxembourg, food delivery has become a part of daily life, but not all delivery services are the same. Wedely's internal data tells a clear story: our customers are significantly more generous than the local market average — and there's a specific reason for that.
Over 50% more customers leave a tip
Comparing publicly available data from delivery platforms active in Luxembourg, the percentage of Wedely customers who choose to leave a tip is over 50% higher than local competitors. A figure that is even more striking when you consider that Luxembourg is already a market where tipping culture is more developed than the European average. Not only that: the average tip amount is approximately 20% higher than what other platforms in the country record — a significant gap that remains consistent over time.
This isn't a simple statistical detail. It's a clear sign of a different relationship between customer and service: those who choose Wedely recognise the value of what they receive and show it concretely.
Bigger orders, higher expectations
The restaurants themselves confirm it: orders that come through Wedely are on average larger and more important — both in value and in complexity. When a customer organises a dinner with friends, a business lunch, or simply wants to treat themselves to something special, they choose Wedely.
"We see it every day," says a long-standing partner restaurateur. "Whoever orders through Wedely knows what they want and expects top-tier service. These are customers who trust the platform and consequently trust us."
This trust translates into carefully curated orders, often with multiple courses and specific requests — exactly the kind of order every restaurant wants to receive.
Tipping as a thermometer of satisfaction
Leaving a tip is a voluntary gesture, never required. That is precisely why it is the most authentic way to measure a customer's real satisfaction. When over a quarter of customers spontaneously decide to thank their courier with an extra, the message is unequivocal: the service works, and it works well.
As with all platforms, at Wedely too 100% of tips go directly to the courier. But what sets us apart is the frequency and generosity with which our customers choose to do so.
Quality you choose, not settle for
The data on tips and order size tell the same story from two different angles: whoever uses Wedely does so consciously, seeking a superior experience. It's not the platform of "cheapest at all costs" — it's the one where service quality, from the choice of restaurant to the moment the courier rings the doorbell, comes first.
After nearly ten years, Luxembourg continues to prove us right. And we'll keep earning it, one delivery at a time.
Wedely has been operating in Luxembourg since 2016, collaborating with the country's best restaurants to provide a premium, reliable, and locally-rooted delivery service.
